1. Introduction
Welcome to GotoLombok (“we,” “our,” or “us”). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains what information we collect, how we use it, and what rights you have in relation to it. This policy applies to all information collected through our website and any related services, sales, marketing, or events.
2. Information We Collect
We collect personal information that you voluntarily provide to us when you express an interest in obtaining information about us or our products and services, when you participate in activities on the website, or otherwise when you contact us. The personal information that we collect includes:
• Personal Identification Information: Name, email address, phone number, country of origin.
• Booking Information: Tour package details, dates, number of participants, and special requests.
• Payment Information: While we use a secure third-party payment platform, we may receive transaction confirmations and billing details. We do not store your full credit card details.
• Communication Data: Any information you share when you communicate with us via email, WhatsApp, or other channels.
3. How We Use Your Information
We use the information we collect or receive:
• To Fulfill and Manage Your Bookings: To process your payments, arrange your tour, and communicate with you about your booking.
• To Communicate with You: To respond to your inquiries and provide customer support.
• To Improve Our Services: To understand how you use our services to improve our website and tour offerings.
• For Marketing Purposes: To send you information about new tours, special offers, and other news, but only with your consent.
4. How We Share Your Information
We only share information with your consent, to comply with laws, to provide you with services, or to protect your rights. We may share your data with:
• Service Providers: Hotels, boat operators, and other third-party vendors to fulfill your tour booking.
Payment Processors: To securely process your payments.
5. Use of Photos and Videos
As part of our tour packages, we provide GoPro documentation. We may use these photos and videos for promotional and marketing purposes on our website and social media channels. Your participation in the tour implies consent to be photographed/videotaped. If you do not wish for your image to be used, please inform your guide at the start of the tour.
6. Your Privacy Rights
You have the right to access, correct, or request the deletion of your personal data. You can make such a request by contacting us using the contact details provided below.
7. Data Security
We have implemented appropriate technical and organizational security measures designed to protect the security of any personal information we process.
8. Changes to This Policy
We may update this privacy policy from time to time. The updated version will be indicated by an updated “Effective Date” and will be effective as soon as it is accessible.
9. Contact Us
If you have questions or comments about this policy, you may email us at support@gotolombok.com